If your card on file does not successfully pay for your last Boon ride, the transaction will be considered an outstanding balance and our system will temporarily deactivate your account. As soon as this happens, a service representative will contact you via the email address associated with your Boon account to let you know: (1) Your payment information needs to be updated, and (2) what the exact card error was that we experienced when trying to process the payment.

As soon as you successfully update your card information, your account will be reactivated, and any outstanding balance on your account will be processed. At this time, you should also receive any email receipts associated with the rides charged.