Payments

What's your cancellation policy?
Sometimes we understand that you just have to cancel. You can cancel your request for free up to 5 minutes after you have been matched with a driver. If you...
Mon, Dec 23, 2019 at 2:23 PM
Payment Verification. Credit/Debit Card
To ensure the security of your account we place a small charge on your credit/debit card when added to your Boon Passenger App. The amount placed on your a...
Thu, Dec 26, 2019 at 4:00 PM
What's an Outstanding Balance?
If your card on file does not successfully pay for your last Boon ride, the transaction will be considered an outstanding balance and our system will tempor...
Thu, Dec 26, 2019 at 4:01 PM
Does Boon charge for toll?
When you take a personal ride with Personal drivers to somewhere outside of the city, we may add the toll amount to your fare at the end of the trip. The to...
Thu, Dec 26, 2019 at 4:02 PM
What's a cleanup fee?
Sometimes, accidents happen. We have had some riders get sick or make a mess in the cab. We’ve all been there, so we sympathize. If this happens though, the...
Thu, Dec 26, 2019 at 4:04 PM